Expert knowledge

This page shows the feature role matrix entries related to expert knowledge.

Feature	Admin	Csm	Sdm	Expert	Vendor	Customer
View knowledge table	❌	❌	❌	✔️	❌	❌
Create knowledge item	❌	❌	❌	✔️	❌	❌
Update knowledge item	❌	❌	❌	✔️	❌	❌
Delete knowledge item	❌	❌	❌	✔️	❌	❌

Last updated on June 8, 2026